Returns Policy

Returns and Refunds Policy

Last Updated: October 15, 2024

Thank you for choosing Cabinet Jewels! If you're not completely satisfied with your purchase, we are here to help. Please review our updated Returns and Refunds Policy below.

Terms and Conditions

This policy applies to all products purchased from Cabinet Jewels.

Definitions

  • Company: Jasper Industrial Supply, Inc. (referred to as "we," "us," or "our")
  • Goods: Items offered for sale on our website
  • Order: A request to purchase Goods from us
  • Service: Our website
  • Website: Cabinet Jewels
  • You: The individual or legal entity accessing the Service

Returns

Eligibility for Returns

To qualify for a return, the following conditions must be met:

  • Goods were purchased within the last 30 days from our website.
  • Goods were purchased at regular price (some exclusions apply).
  • Items are in new, unused condition with all original tags and labels attached.
  • Proof of purchase (receipt or order number) is included.

Non-returnable items include:

  • Special order Goods that are discontinued.
  • Goods that have been ripped or improperly opened.
  • Goods inseparably mixed with other items after delivery.

Note: We only replace Goods that are defective or damaged.

Return Process

To initiate a return, please follow these steps:

  1. Request a Return Merchandise Authorization (RMA) number by:

  2. Once you receive your RMA number, securely package your Goods with the return form included.

  3. You are responsible for return shipping costs, and we recommend using an insured and trackable shipping service. Refunds or exchanges cannot be issued without proof of return delivery.

Return Address:
Jasper Industrial Supply Returns Department
Attn: Returns
RMA #
3185 N Mill St
Jasper, IN 47546
United States

Make sure to ship the Goods within 30 days of receipt.

Refunds

Certain situations may result in partial refunds:

  • Goods not in original condition, damaged, or missing parts not due to our error.
  • Returns submitted more than 30 days after the receipt date.
  • Returns where we determine you should have covered the return shipping costs.
  • Some Goods may incur a restocking fee of up to 20%.

If your return is approved, please allow up to 7 business days for us to process your refund. Refunds will be credited back to the original payment method used for your Order, and you will receive an email notification once processed.

Late or Missing Refunds

If you haven't received your refund after 10 business days, please check your bank account and contact your credit card company, as it may take some time for your refund to be officially posted. If you still have questions, reach out to us at:

Questions?

If you have any questions or need further assistance regarding our Returns and Refunds Policy, please don't hesitate to contact us:

Thank you for shopping with us!