Shipping policy
Thank you for choosing CabinetJewels.com for your decorative hardware needs. We are committed to dependable fulfillment, fast shipping, and clear communication throughout the delivery process. The following terms apply to orders placed on CabinetJewels.com.
Shipment Processing Time
All orders are processed within 1–2 business days. Orders are not shipped or delivered on weekends or holidays. During periods of high order volume, shipments may be delayed. If there is a significant delay with your order, we will contact you by email or phone.
Shipping Rates & Delivery Estimates
Contiguous United States
Enjoy FREE shipping on all orders shipping within the contiguous United States.
All Top Knobs orders are upgraded to FedEx 2Day® or UPS 2nd Day Air® at no additional charge.
Estimated Delivery Times
- Standard Shipping: 1–3 business days
- Top Knobs 2-Day Air: 2 business days
Delivery times are estimates and may vary based on product availability and destination.
Alaska and Hawaii
Orders shipping to Alaska or Hawaii are subject to additional shipping charges and are not eligible for our free shipping offer. For assistance placing an order to Alaska or Hawaii, please contact us at 812-639-6041 or info@cabinetjewels.com. We reserve the right to apply additional shipping charges when necessary.
Shipping Cutoff Times
Orders placed by 2 PM ET are typically shipped the same business day. Orders placed after 2 PM ET will typically ship the following business day.
Top Knobs 2-Day Air Upgrade: Orders placed by 12 PM ET will ship the same business day. Orders placed after 12 PM ET will ship the next business day.
Shipping Restrictions
CabinetJewels.com ships within the United States. We do not ship to P.O. Boxes or APO/FPO addresses.
Tracking & Delivery
You will receive a shipment confirmation email once your order ships, including tracking information. Tracking numbers may take up to 24 hours to become active. If a package is returned due to an incorrect or incomplete address provided at checkout, the customer is responsible for any additional shipping costs required to resend the order.
Delayed, Lost or Damaged Orders
A package is considered lost if it has not been received within 15 business days. Replacement orders will not be dispatched until this period has elapsed. If your order arrives damaged, please save all packaging materials and take clear photos of the damage and shipping label. For missing items or parts, please identify the missing items on the applicable parts list. Send all documentation to info@cabinetjewels.com, and our customer service team will assist you with the claim process.
International Shipping
At this time, CabinetJewels.com does not ship outside of the United States.
Returns
For information regarding returns, return shipping costs, eligibility, and refund procedures, please refer to our Refund Policy.
